Appointments and Cancellations
Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24- hours in advance you are subject to being charged additional cancellation fees.
Financial Policies and Dental Insurance
Prior to your first visit, we will request all pertinent insurance information to expedite the registration process. At your first visit we will ask for a copy of your dental insurance information to allow us to file your claim for this and all future visits. Please remember to bring all dental insurance information, as well as insurance card ti every dental visit. We also ask that you contact us immediately after making any changes to your dental coverage, so we can keep our records current to help provide expeditious reimbursement of your benefits.
We are dedicated to providing all our patients with the finest treatments available and base our recommendations on what will be best for your child and not what your insurance company does or doesn’t pay. Please not the following in regard to your dental insurance coverage: We must emphasize that as a pediatric dentists, our relationship is with you (your child) and not your dental insurance company. Your dental insurance is a contract between you and your insurance company. Most plans routinely pay between 50-75% of the average total fee for a covered treatment. This percentage is determined by how much you have paid for coverage.
As a courtesy, we will be happy to file for your insurance benefits, though we are not obligated to do so. Because your dental insurance plan is a contract between you and the insurance company, many carriers will not reimburse our office. In this instance, you will be responsible for the full cost of the visit on the day the service is provided and your insurance company will send you the reimbursement check directly.
Any amount determined not to be covered by your insurance company is payable at the time services are rendered; these fees may include deductibles, co-payments or certain procedures not covered by your insurance policy. Unfortunately, some of the services that we may recommend for your child will not be covered by your specific dental insurance policy. Our primary goal is to treat your child using the best possible materials in a safe environment and not necessarily in the cheapest manner, which is typically the goal of many insurance companies.
We allow a maximum of 30-days for your insurance company to clear account balances. After this period, any unpaid portions will be due by you in full.
Our practice does not determine your dental benefits. This is determined when you or your employer choose a particular policy. We recommend you become familiar with the terms of that agreement. We will be happy to assist you if we can be of help.
Methods of Payment
For your convenience we accept cash, money orders, cashier’s checks, personal checks, Visa and MasterCard. All returned personal checks will be assessed a $35.00 management fee.
After attempts to collect outstanding funds and a 90-day grace period from time of service, parents/guardians not fulfilling their financial obligation will be sent to collection agencies. Prior to completing any treatment, we will provide you with a cost estimate indicating our total fee, what we anticipate your insurance coverage to be, and your estimated out-of-pocket portion (estimated patient portion or EPP). Please remember, this is only an estimate based upon generalized information provided by your dental insurance company. An additional bill or possibly a refund may be subsequently required should information provided be inaccurate or if your insurance company pays an alternative benefit not specified to us.
We will always do our best to maximize the insurance benefits that you are eligible to receive and we appreciate your prompt settlement of any charges that may be incurred during your child’s treatment process. Our dental team is ready to assist you should you have any questions.